Return & Refund Policy
Order Cancellation
We can only accept changes or cancellations if your request is received within 6 hours of placing your order and before it has been processed.
To request a change, please email us at support@americanista.com and include all necessary details (e.g., updated address, size, design, etc.).
Return Policy
Our return policy is valid for 30 days from the date of purchase.
If 30 days have passed, we unfortunately cannot offer a refund or exchange.
To be eligible for a return:
The item must be unused, in original condition, and in the original packaging.
A receipt or proof of purchase is required.
Do not send your return back to the manufacturer.
Non-Returnable Items
Gift cards
Downloadable software products
Perishable goods (e.g., food, flowers, newspapers, magazines)
Intimate or sanitary items
Health and personal care products
Hazardous materials, flammable liquids or gases
Partial Refunds (if applicable)
Book with clear signs of use
Opened CDs, DVDs, software, video games, cassette tapes, or vinyl records
Any item not in original condition, or missing parts not due to our error
Any item returned more than 30 days after delivery
Refunds
Once your return is received and inspected, you’ll receive an email regarding the approval or rejection of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within a few business days.
Late or Missing Refunds
If your refund hasn’t arrived:
Check your bank account again
Contact your credit card company
Contact your bank (processing time may cause delays)
If you’ve done all of the above and still haven’t received your refund, email us at support@americanista.com.
Sale Items
Only regular-priced items are eligible for a refund. Sale items are non-refundable.
Exchanges
We only replace items if they are defective or damaged.
To request an exchange for the same item, contact us at support@americanista.com.
Gifts
If the item was marked as a gift and shipped directly to you, you’ll receive gift credit for the value of the return.
Once the return is received, a gift certificate will be emailed or mailed to you.
If the gift was shipped to the gift giver, the refund will be issued to the gift giver.
Shipping
Return shipping costs are your responsibility and non-refundable.
If you receive a refund, the return shipping cost will be deducted from the total.
For items over $99, we recommend using a trackable shipping service or purchasing shipping insurance.
We are not responsible for lost returns.
