Cancellation Policy
At Americanista, each product is prepared specifically for your order. If you need to cancel or make a change, please contact us as soon as possible.
Cancellation Window
Cancellation or modification requests must be submitted within 6 hours of placing the order and before the order has entered processing or production.
To request a cancellation or change, email us at support@americanista.com and include:
- Your order number
- The email address used to place the order
- The reason for your request
- The specific change requested, if applicable
Submitting a request within the 6-hour window does not automatically guarantee cancellation. We will review the status of the order and confirm by email whether the request can be completed.
Orders Already in Processing or Production
Once an order has entered processing or production, it can no longer be canceled or modified. This includes changes to the product, design, size, color, quantity, or shipping address.
Please review all product details and shipping information carefully before completing your purchase.
Refunds for Successfully Canceled Orders
If we confirm that your order has been successfully canceled, any eligible refund will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
An order is not considered canceled until you receive a cancellation confirmation from Americanista by email.
Incorrect or Incomplete Shipping Information
Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error, contact us within the cancellation window.
We cannot guarantee that an address can be changed after an order has entered processing or production. Americanista is not responsible for delivery issues caused by incorrect or incomplete information provided by the customer.
Contact Us
For cancellation or order modification requests, please contact:
Email: support@americanista.com
Subject line: Order Cancellation Request – [Order Number]
